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Straight Through Processing |
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Sales Performance & Tracking |
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Enterprise Incentive Mgmt |
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Telemarketing System |
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Securities & Nominees |
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Data Quality Solutions |
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Service Offerings |
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HELP DESK |
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Soft-Skills Sdn Bhd, in line with our business strategy, has formulated a structured procedure for providing quality software support and services to meet our customers’ needs. Our vision is to achieve a level of support excellence which would ensure that all our customers enjoy unparalleled services at all times.
Below, outlines some of the services available through the Centre and explains the procedures customers are required to undergo in ensuring an accurate and timely results..
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The support center is operating on a full time basis, providing direct contact and support functions. Our services include:
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Comprehensive coverage for our customers, Monday to Friday, 9.00am to 6.00pm, with respond time of within two (2) hours;
(excluding the public holidays observed by Soft Skills)
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Addressing requests and/or problems from customers via telephone,
faxes or e-mails; |
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Status Reporting i.e. weekly, bi-weekly or monthly; |
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Continuous technical support and expertise.
Our personnel are qualified and experienced systems and hardware consultants; |
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Single point of contact, where by, all calls are managed by our dedicated customer support personnel. |
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Customers with existing maintenance and those under product warranty, are entitled to the following services:
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Product installation (where required);
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Investigation and correction of any software errors; |
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Latest updates on the software application arising from bug fixes and/or enhancements (limited to the warranty period); |
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Suggestions and recommendations on managing the application(s) supported. |
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