| |
| SOLUTIONS & SERVICES |
|
Straight Through Processing |
|
Sales Performance & Tracking |
|
Enterprise Incentive Mngmnt |
|
Telemarketing System |
|
Securities & Nominees |
|
Data Quality Solutions |
|
Service Offerings |
|
|
 |
|
|
 |
USING THE SOFTWARE PROBLEM LOG FORM |
|
Below is a sample of our Software Problem Log template which customers are required to complete when logging in problem calls to our Support Call Centre.
 Download the SPL Form
The following are the compulsory fields to be completed by Customer upon the submission of the Software Problem Log Template.
| Field Description |
| ① Date |
This denotes the date when the problem is reported. |
| ② Time |
This denotes the time when the problem is reported. |
| ③ To |
This field will be address to our support personnel and our company name. |
| ④ From |
This field will contain the customer information i.e., customer name, company name, contact number and email addresses |
| ⑤ Problem Description |
Customers are required to provide the description of the problem in this field. |
⑥ Description
Of Environment |
This field denotes the product name/version and the operating system type/version. |
|
| |
 PDF Documents require Adobe Reader |
| |
|
|
|
|
