Customer can request assistance from our Support Call Centre in following manners to log a problem case with us. Our support center will be operating from 9:00am to 6:00pm, Monday to Friday (excluding the public holidays observed by Soft-Skills)



Problem logs can be emailed to our Support Call Centre at support@soft-skills.com.my.



Customers may also fax in their problem logs to our support call centre fax number at
+603-7968 3255.



Customers can also utilize our Support Call Centre Hotline +603-7968 3288 to register their problem logs.

Reporting of all problem logs must be done by way of completing the Software Problem Log (SPL) Forms

In order for our support personnel to effectively and efficiently solve a problem, customers are further advised to include additional supporting documents (where applicable), e.g., screen captures / error message of the error encountered and a brief synopsis on how to recreate the error.